Our most often asked Questions and Answers
Q: Will my dog be warm?
A: Yes all our kennels are inside our modern facility protected from the environment in inclement weather for your pet’s comfort.
Q: My dog is spoilt, will it be lonely?
A: No. Your pet will get plenty of social interaction with other dogs and staff during the day.
Q: My dog is a fussy eater, what do you feed them?
A: We feed dogs premium foods during their stay:
Customers are welcome to bring in their own prepared food for their animals.
Q: What vaccinations will my dog require?
A: All boarding facilities legally require and should insist on a C5 Vaccine which covers Distemper, Hepatitis, Parvo Virus, Bordetella and Canine Parainfluenza (Canine Cough). We require sighting the certificate upon arrival and yearly as updated.
Q: What do you feed cats?
A: For cats we have a large variety of quality brand named foods to cater for the fussiest cat. Customers are welcome to bring in their own prepared food for their animals.
Q: What vaccinations should my cat have?
A: F3. Your vet can assist with vaccinations. Should you require a local vet please contact Pettina Park Pet care Centre for referral.
Q: When is Home For the Paws open for business?
A: Monday-Saturday: 8-11am and 3-4pm Sunday & Public Holidays: 4-5pm An out of hours fee may apply
Closed to the Public: Good Friday, Easter Sunday,Christmas Day, Boxing Day and New Years Day
Q: I will be leaving for my holiday early in the morning, how can I get my pet to the Kennel?
A: Easy. Our popular pickup and delivery service will solve the problem. This service is available on most days at a time mutually acceptable. We are always on time.
Q: What happens if my pet gets sick during the stay?
A: We prefer to use your delegated vet, but if distance or hours of operation becomes an issue we have access to several vets should an emergency arise.
Q: What is the daily charge to board my pet?
A: See rates. All prices include GST
Q: Will my pet be secure?
A: Yes. You can rest assured that our facility has been designed with security as a priority.
Q: Will my pet fret in a boarding facility?
A: An animal that is going to fret when separated from their owners will do so wherever they stay. Recent publications including publications from the RSPCA explain that some animals when away from their owners may behave differently. Our staff are trained to detect animals that show signs of withdrawal and separation anxiety and will spend as much time as necessary to tend to the needs of these animals. Feedback from our customer is that they prefer leaving their pet with our caring staff, safe and secure instead of alone at home with someone dropping in once a day for 10 minutes to check on them. Your pet needs stimulation not isolation.
Q: Can you give my pet medication?
A: Yes. Lots of animals admitted require medication whist boarding. Medication is given at no charge as directed by owner or vet.
Q: What should I bring for my pet?
A: The only thing you require to bring is your animals current vaccination certificate. All food and bedding is provided but you may if you wish bring in some of your pets personnel effects, toys, bedding etc.
Q: If it is my Pets first Experience in a Kennel is there any special I should do?
A: Even if your pet is experienced it is a good idea to drop them off in the morning to allow them time to settle that way they get used to the routine before dark: This helps all our guests settle for a quite relaxed night
.